Track Your Order


Thank you for shopping with Xandero Home Inc! We know you're excited about your new sofa, and we want to make it easy for you to stay updated on your delivery.

How to Track Your Order

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package in real time. Simply click the link in your email or enter your tracking number on the carrier's website to see the latest status of your delivery.

Didn't Receive a Tracking Email?

Please check your spam or junk folder first. If you still can't find it, feel free to contact our customer support team and we'll be happy to help:

Shipping & Delivery Timeframes

We strive to process and ship all orders as quickly as possible. Below are our general timeframes:

  • Order Processing: 1–3 business days
  • Standard Shipping: 5–9 business days

Please note that delivery times may vary depending on your location and carrier availability. Large furniture items such as sofas may require additional handling time.

Frequently Asked Questions

Q: My tracking number isn't working yet. What should I do?
A: It may take up to 24–48 hours after shipment for tracking information to become active. Please try again later.

Q: My order shows "delivered" but I haven't received it. What should I do?
A: Please check around your delivery address and with neighbors. If you still cannot locate your package, contact us right away and we will investigate with the carrier.

Q: Can I change my delivery address after placing an order?
A: Please contact us as soon as possible at service@xanderohome.com. We will do our best to accommodate changes before the order is shipped.

Need More Help?

Our customer service team is available Monday through Friday, 9:00 AM – 5:00 PM EST. We're here to make sure your Xandero Home experience is smooth from purchase to delivery.