Frequently Asked Questions


Have a question? We've got answers. If you don't find what you're looking for, feel free to reach out to our team at service@xanderohome.com or call us at (725) 306-7453.

Ordering & Payment

Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express) and PayPal.

Q: Can I modify or cancel my order after placing it?
A: Orders can be modified or cancelled within 24 hours of placement. Please contact us immediately at service@xanderohome.com if you need to make changes.

Shipping & Delivery

Q: Do you offer free shipping?
A: Yes! We offer free shipping on all orders with no minimum purchase required.

Q: How long will it take to receive my order?
A: Domestic orders typically arrive within 5–10 business days. Please note that large furniture items may require additional handling time.

Q: Will my sofa arrive assembled?
A: Most of our sofas are shipped disassembled to ensure safe delivery. Each item comes with detailed assembly instructions and all necessary hardware included.

Q: Is my furniture insured during shipping?
A: Yes, all shipments are insured. If your item arrives damaged, please take photos immediately and contact us within 48 hours of delivery so we can resolve the issue promptly.

Products

Q: What materials are your sofas made from?
A: Our sofas are crafted from high-quality materials including solid wood frames, high-density foam cushions, and premium fabric upholstery. Specific material details are listed on each product page.

Q: How do I choose the right sofa size?
A: We recommend measuring your space carefully before ordering. Consider the sofa’s length, depth, and height, as well as doorway and hallway dimensions to ensure smooth delivery and placement.

Q: Are your sofas suitable for everyday use?
A: Absolutely. All Xandero Home™ sofas are designed for daily use and built to last. Our frames are tested for durability and our cushions are made with high-resilience foam for long-term comfort.

Q: Do you offer fabric or color customization?
A: Currently, our products are available in the colors and materials listed on our website. Please check individual product pages for all available options.

Returns & Refunds

Q: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be unused and in their original packaging. Please refer to our Refund Policy page for full details.

Q: Who pays for return shipping?
A: If the return is due to a product defect or shipping damage, we will cover the return shipping cost. For all other returns, the customer is responsible for return shipping fees.

Q: How long does it take to receive my refund?
A: Once we receive and inspect the returned item, refunds are processed within 5–10 business days to your original payment method.

Care & Maintenance

Q: How do I clean my sofa?
A: For fabric sofas, vacuum regularly and spot-clean with a mild detergent and damp cloth. Avoid direct sunlight and harsh chemicals to preserve the fabric’s color and texture.

Q: What should I do if a part is missing or damaged?
A: Please contact us at service@xanderohome.com with your order number and photos of the issue. We will arrange a replacement part or solution as quickly as possible.

Still Have Questions?

Our customer service team is available Monday through Friday, 9:00 AM – 5:00 PM EST. We’re always happy to help!